FAQs
🌿 Revived Roots Co. - Full FAQ Guide
Last updated: May12th, 2025
🛍️ ONLINE PRODUCTS
Q: Are your products handmade?
A: Many of our items are handmade or crafted in small batches, including our upcycled planters and garden art. Apparel is printed on demand to reduce waste.
Q: What materials do you use?
A: We prioritize recycled, natural, or low-impact materials. Our packaging is plastic-free whenever possible, and our plant decor often uses upcycled glass, wood, or metal.
Q: Do your products restock?
A: Most are limited edition or small batch, meaning restocks aren't guaranteed. Follow us on Instagram for restock updates.
🌱 WORKSHOPS & CONSULTATIONS
Q: What kind of workshops do you offer?
A: We offer pop-up terrarium bars, plant care classes, sustainability DIYs, and intro gardening sessions. Some are hands-on in person, and others are virtual.
Q: Can I book a private workshop for a group?
A: Yes! We offer private event bookings for parties, schools, or organizations. Email us with your event size and goals.
Q: How do your plant consultations work?
A: You can book virtual or local consultations where we evaluate your space, lighting, lifestyle, and needs. You’ll get custom plant suggestions, setup ideas, and a follow-up plan.
Q: How do I book a session?
A: Go to the "Consulting" section of our website, choose your session type, and pick an available time. Payment is required to confirm your appointment.
🛒 ONLINE ORDERING (SHOPIFY)
Q: What payment methods do you accept?
A: All major credit cards, PayPal, Shop Pay, and Apple Pay.
Q: Can I use more than one discount code?
A: Our Shopify checkout only allows one discount code per order.
Q: Can I change my order after placing it?
A: Contact us within 24 hours. If production or shipping has started, we may not be able to make changes.
Q: Will I get an order confirmation?
A: Yes. You'll receive a confirmation email after placing your order and a second email with tracking info once it ships.
🐾 PETS, KIDS, AND PLANT BABIES
Q: Are your plants pet-safe?
A: We label pet-safe options in product listings. Always check with your vet if you're unsure.
Q: Are your workshops kid-friendly?
A: Most are! Events that welcome kids will be clearly labeled. DIY kits for kids are in the works.
Q: Do you include plant care info?
A: Absolutely. Every plant order comes with a care card, and we offer free downloadable guides on our site.
🧾 SHOP POLICIES & TECH STUFF
Q: What is your return policy?
A: Due to the handmade and made-to-order nature of our products, all sales are final unless the item arrives damaged or incorrect.
Q: My discount code didn’t work—what now?
A: Email us before placing the order so we can troubleshoot.
Q: What if my package never arrived?
A: Email us after 15 business days. We’ll help track it or issue a replacement if needed.
Q: Do you offer order pickup?
A: Occasionally during local events in Indianapolis. Contact us to arrange a local pickup if available.
🤝 AFFILIATES & PARTNERSHIPS
Q: Do you collaborate with creators or businesses?
A: Yes! We love working with other eco-focused, BIPOC, LGBTQ+, or local businesses. Reach out with your proposal or pitch.
Q: What kind of partners are you looking for?
A: Sustainable product creators, workshop hosts, influencers in plant or eco-spaces, eco-educators, nonprofits, and aligned service providers.
Q: Do you offer wholesale or bulk orders?
A: Yes—email us with your request. We customize kits, small-batch gifts, and eco-corporate bundles.
Q: Can I become an affiliate?
A: We’re launching our affiliate program soon! Join our newsletter or follow us for early access.
📚 RESOURCES & EDUCATION
Q: Do you offer free gardening resources?
A: Yes! Our free Beginner Gardening Checklist is available on our site, and we regularly post tips on social.
Q: Do you offer digital downloads?
A: Yep. Our e-guides and printables cover plant care, urban homesteading, composting, and more. Some are free; some are paid.
Q: Where can I learn more?
A: Subscribe to our email list, follow us on Instagram/Threads, and keep an eye on our YouTube channel for how-to videos and updates.
🪴 BRAND & MISSION
Q: What does Revived Roots mean?
A: Revived Roots is about rewilding our lives—connecting with ancestral practices, respecting nature, and finding peace in the dirt.
Q: What causes do you support?
A: We donate $1 per product sold to One Tree Planted and aim to highlight BIPOC-led sustainability projects.
Q: Is this a Black-owned business?
A: Yes. We are proudly Black- and LGBTQ-owned and based in Indianapolis.
Q: What sets you apart?
A: Our fusion of eco-education, handmade goods, ancestral wisdom, and plant consulting. It’s more than a brand—it’s a movement to re-root.
Still have questions?
Email us at revivedrootsco@gmail.com or DM us on Instagram @revivedrootsco—we’re happy to help!
